SMS Policy

DealFYND.ai is a multi-tenant SaaS platform for real estate investors and acquisition teams. The platform provisions a dedicated Twilio subaccount for each customer workspace; the workspace customer purchases their own phone number, registers their own A2P 10DLC brand and campaign through the in-app wizard, and sends SMS from their own number to their own contacts under their own carrier registration.

The workspace customer is the message sender for every outbound SMS sent through their workspace. DealFYND.ai operates the underlying infrastructure (CRM, dialer, messaging service, suppression list, opt-out automation) but is not itself the originating brand for customer-to-contact messaging.

DealFYND.ai does not currently send platform-owned SMS (no account-verification codes, marketing texts, or product-update texts originate from a DealFYND.ai-owned number today). Account notifications from DealFYND.ai are delivered by email. If we add a DealFynd-direct SMS channel in the future, this policy will be updated and existing account holders will be asked to opt in separately before any such message is sent.

Workspace customers must obtain prior express consent from each recipient before sending SMS through the platform. Acceptable consent patterns, in order of carrier preference:

• A public web form on the customer's own website that collects the recipient's name, mobile number, and an independent, unchecked-by-default SMS consent checkbox with a disclosure naming the customer's brand, message purpose, frequency, message and data rates, HELP, STOP, and that consent is not a condition of any purchase.
• An inbound text-in keyword to the customer's own number (e.g. Text OFFER to (305) 555-0142) published on the customer's site, signage, or printed marketing.
• A signed in-person sign-up sheet (open house, listing presentation) where the recipient provides a mobile number and explicitly opts in to text follow-up.
• Verbal opt-in during a recorded call, logged inside the contact's consent record in the workspace.

The first message a contact receives from a workspace must identify the customer brand and include STOP and HELP instructions. DealFYND.ai blocks outbound SMS to contacts that have no recorded consent, that appear on the workspace suppression list, or that fall within quiet hours (9 pm – 8 am recipient local time).

Customers can adapt the following template — replace [Customer Brand] with the workspace's registered business name and tailor the message purpose to match their actual use case:

I agree to receive SMS text messages from [Customer Brand] about my property inquiry, appointment scheduling, and follow-up. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out at any time. Consent is not a condition of any purchase.

Message frequency depends on the workspace's own use case and the recipient's activity. Recipients of customer-workspace SMS typically receive between 2 and 10 messages per month, though this varies by customer and conversation. Message and data rates may apply. Charges depend on the recipient's mobile carrier and plan. Carriers are not liable for delayed or undelivered messages. Service is available on participating U.S. carriers only.

Reply HELP or INFO to any DealFYND-platform number to receive support information. Workspace customers configure their own HELP auto-reply with their brand and contact details. You can also email support@dealfynd.ai to reach DealFYND.ai platform support.

You may opt out of SMS from any workspace at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. You will receive a one-time confirmation that no further messages will be sent. Opt-out requests are honored immediately and recorded against your mobile number for that workspace. Reply START to opt back in.

DealFYND: You have been unsubscribed and will not receive further messages. Reply START to opt back in.

Mobile information, including phone numbers and SMS opt-in consent, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Information is shared only with subprocessors that help us deliver the service (for example, Twilio as our SMS and voice provider) and only as necessary to operate the messaging program. See our Privacy Policy for full details, and our Terms of Service.

DealFynd, United States · support@dealfynd.ai