Privacy Policy

DealFYND.ai is a multi-tenant software-as-a-service platform for real estate investors and acquisition teams. Customers create workspaces, purchase phone numbers, register A2P 10DLC messaging campaigns, manage leads and properties, and communicate with their own contacts by SMS and voice. This policy explains what personal information we collect, how we use it, and the choices you have. It applies to our website, web application, APIs, SMS communications, and voice services.

We act as a data controller for information about our account holders (the people who sign up for DealFYND.ai) and as a data processor for information that our customers upload or generate about their own leads, contacts, and recipients inside their workspace. Customers are responsible for the lawful collection, consent, and handling of the contact data they bring into the platform.

• Account information — name, email address, mobile number, company, role, and password hash.
• Billing information — processed by our payment processor; we store only subscription identifiers and the last four digits of the payment method.
• Workspace content — leads, contacts, notes, tasks, property data, CRM activity, files, and AI-generated recommendations you choose to store.
• Communications data — SMS messages, voice calls, call recordings, and call transcripts originated or received through phone numbers provisioned in your workspace, along with delivery, status, and consent metadata.
• Usage data — log data, device information, IP address, and product analytics used to operate and improve the service.
• Mobile information — your mobile number and SMS opt-in status when you consent to receive text messages from DealFYND.ai.

Mobile numbers you provide are used to (a) verify your account and send security and transactional messages, (b) provision and operate the A2P 10DLC phone numbers you purchase inside your workspace, (c) route SMS and voice traffic between you and your contacts, and (d) maintain consent and delivery records required by carriers and applicable law. We do not use your mobile number for third-party marketing.

We store SMS opt-in and opt-out records, including the source of consent, the timestamp, the phone number, and the message that established or revoked consent. This data is retained to demonstrate compliance with the TCPA, CTIA guidelines, and carrier A2P 10DLC requirements. Mobile information, including phone numbers and SMS opt-in consent, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

When a customer enables call recording or transcription inside their workspace, DealFYND.ai stores the resulting audio files and text transcripts on behalf of that customer. The customer is responsible for providing any notices and obtaining any consents required by applicable federal and state two-party-consent laws before recording a call. Recordings and transcripts are accessible only to authorized users of the workspace that originated the call and to DealFYND.ai personnel as needed to operate and support the service.

We share information with vetted subprocessors strictly to deliver the service. These include, among others:

• Twilio — SMS, voice, phone-number provisioning, and call recording infrastructure.
• Cloud hosting and database providers — application hosting, storage, and managed databases.
• Email delivery providers — transactional and account email.
• Payment processor — subscription billing and payment method handling.
• Analytics and error monitoring providers — product telemetry and reliability.

Subprocessors are contractually limited to using information only to provide services to DealFYND.ai.

We do not sell personal information. We do not share personal information, mobile numbers, or SMS opt-in consent with third parties for cross-context behavioral advertising or for their own marketing or promotional purposes.

We retain account, workspace, communications, and consent data for as long as your account is active and for a reasonable period afterwards to meet legal, accounting, carrier-compliance, and dispute-resolution obligations. Customers may delete individual contacts, messages, recordings, and transcripts from their workspace at any time.

• Access and update your profile information from your account settings.
• Opt out of DealFYND.ai SMS at any time by replying STOP to any message we send you.
• Unsubscribe from marketing email via the link in the email footer.
• Request access, correction, export, or deletion of your personal information, or close your account and have associated data removed, by emailing support@dealfynd.ai. We will respond within the timeframes required by applicable law.

We use industry-standard administrative, technical, and physical safeguards to protect personal information, including encryption in transit, access controls, and audit logging. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

The service is not intended for individuals under 18. We do not knowingly collect personal information from children.

We may update this policy from time to time. Material changes will be communicated through the service or by email. The "Last updated" date above indicates when this policy was last revised.

DealFynd, United States · support@dealfynd.ai · See also our SMS Policy and Terms of Service.